Shipping policy
Shipping options
Mumbleberry will pack and send your order within 1 business day.
Local pick up orders can be collected from 80 Ann Street, Brisbane City (Monday to Friday 8am - 5pm), or 92 Kedron Brook Road, Wilston (open 7 days, see opening hours).
Your order will be ready within 2 hours of ordering, during normal opening hours. Please call or email if you need something faster and we will do our best to accommodate. Please note this may differ slightly during peak seasons.
Mumbleberry takes great pride in the quality of the produce we sell and as a result we use premium delivery services. A shipping sender will be determined by Mumbleberry unless otherwise stated using either: Australia Post, a Delivery Partner or a Courier Service.
Local Deliveries can be expected 2-4 days, Metro Australia 2-5 days and Regional Australia 3-7days.
While we and our delivery partners pride ourselves on ensuring your order arrives safely and in top condition, postage times are not always guaranteed; we are at the mercy of the the delivery angels.
Tracking will be provided through our delivery partners when requested.
Same Day and Specific Day Hand Deliveries
Mumbleberry can arrange for same day, hand delivery around Brisbane City for hampers and gifts ordered before 10am only. Please ensure you have requested this and selected the hand delivery option when placing your online or in store order. All specific day delivery requests will also be hand delivered for you.
We will use a hand delivery company for this service. The delivery cost is worked out based on kilometers. For any same day or specific day requests, please select hand delivery at the cart with clear address details, and we will send you a delivery cost invoice for payment before your order can be sent.
Free Postage on Online Orders Over $200
We offer free postage on orders over $200 for Online orders only. These will be posted, not hand delivered. If you would like it hand delivered for a specific day, we will send you an invoice for that cost separately. Please refer to our hand delivery policy.
Conditions
Once orders are placed, we can not guarantee the ability to edit or cancel the order. If you require any adjustments in your selections please contact us as soon as possible within the first 2hrs of ordering and we will do our very best to accommodate you.
If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday - Friday). Please give us a call if you would like to collect your order from Wilston on a weekend and we can work on that for you.
While we work very hard to ensure an up to date stock list and inclusions in our online hampers, we cannot guarantee the items in your hamper will be the exact colour, flavour, style or brand as seen in the images. They will always be an appropriate substitute in value, quality, freshness and will always be Australian independent produce.
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Holidays), due to adverse weather, or due to other courier delivery issues that are unforeseen or unavoidable events beyond Mumbleberry’s reasonable control. Online orders are processed and shipped from Brisbane, Queensland and so we follow any Queensland Public Holidays.
Delivery Tracking
Mumbleberry will send you a link with with the tracking information via the email address you provide, once Mumbleberry has processed you order. If you require any further assistance, please contact the delivery partner directly or our team at Mumbleberry and we will do our best to assist you.
Tracking with Australia Post
Australia Post provides tracking functionality via their website https://auspost.com.au/mypost/track/#/search. You will receive a tracking code via email once Mumbleberry has processed your order.
If you have any queries about your delivery, please consult the Australia Post website - https://auspost.com.au/help-and-support?group=tracking.
Split deliveries
We are unable to process splitting deliveries to multiple addresses within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
Lost or damaged deliveries
If after a reasonable timeframe, you have not received your delivery and you believe your order is lost; or if you have received a delivery that has been damaged in transit, please contact us so that we can assist you. While we take no responsibility for the actions of any third party, we will do our best to resolve any issues for you that are within our control.
Ordering internationally
Orders placed on this website can only be delivered within Australia, but please contact us if you would like to discuss and possibly arrange a custom delivery option.
Please be aware that taxes and duties at the destination country will be the responsibility of the recipient of the delivery. In accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. Mumbleberry takes no responsibility for items selected and their adherence to international biosecurity laws. Please contact your local customs office for more information.
Returns Policy
We hope that you will be satisfied with your Mumbleberry purchase.
We don't issue refunds or returns for change of mind, we do, in the event of damaged, missing or wrongly described items, arrange for replacement, refund, exchange or credit.
If the item you received was not a sale item and is damaged, incorrect, missing parts or not as we described it, please send us a photo within 24 hours with a copy of your receipt and we can organise to send a replacement, or process a refund, exchange or credit.
Any returns must ensure:
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non-perishable products are within 30 days of your purchase date,
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the product returned is in a new, unused and resaleable condition,
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the product is still within its expiry date
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you provide a valid proof of purchase.
Please note: perishable food items cannot be returned.
How to make a return
In store:
Check that you meet the above return conditions.
Via post:
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Check that you meet the above return conditions.
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Find your order/receipt number.
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Package items to ensure they cannot be damaged.
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Post your items at your expense to:
c/o Mumbleberry,
92 Kedron Brook Road,
Wilston, 4051
Australia
If you are unsure about a return, please contact us.
Consumer Guarantees
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy above.
In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with a refund or exchange based on the below:
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If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a refund or an exchange, and compensation for any other reasonable foreseeable loss or damage.
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If we consider that the product has a minor failure under the Australian Consumer Law (e.g. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
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Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Mumbleberry may choose not to provide a refund, exchange or repair (if applicable).
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Mumbleberry will require proof of purchase before providing a remedy under the Australian Consumer Law.
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Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.
How will I receive my refund?
All refunds will be processed via the original payment method.
How long will my return take?
For returns via post, products typically take 2 to 7 business days to reach our store. Once we receive your return, refunds will be processed within 4 to 7 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account. Please contact us if you have any concerns.